Frequently Asked Questions
Get quick answers to some of the most commonly asked questions. Contact technical support if you can’t find the answer you’re looking for here.
Monday – Friday | 8:00 AM to 6:00 PM (EST)
(800) 688-3135 – Option 1
What does "DC" and "BCM" mean?
The DC stands for “Display Commander” and BCM for “Body Control Module”. With iN•Command, you’ll be using the DC to communicate with the BCM in order to carry out various functions in your RV.
Where is the BCM located?
The BCM is typically installed under the floor in the storage area of the RV, but the installation location may vary by manufacturer. Please refer to your owner’s manual for details.
The owner’s manual for your system can be found under “Resources” on your system’s page on this website.
Need help identifying which iN•Command® system you have in your RV? Click Here
How do I identify my system by model number?
The model numbers should be found on the back of the DC and the front of the BCM.
Where do I find software updates?
For example, software updates for iN•Command with Global Connect can be found in the “Resources” section of the system page at https://in-command.net/in-command-w-global-connect
If your DC is connected to a WiFi network, you can download updates Over-the-Air (OTA). This can be accomplished within “Settings” on your DC.
How do I perform a software update?
How do I reset the system?
Where is the Reset Button?
How do I turn off the system?
How do I change or clear my passcode?
Settings > Passcode > Disable / Change / Clear Passcode
How do I pair my phone to the system?
The Bluetooth pairing process varies slightly depending on the system. Pairing instructions and video tutorials can be found in the “Resources” section of your Control System’s page.
I am unable to operate any functions from my display; battery voltage reads 0VDC. What is wrong?
As a possible quick and easy solution to this problem, try resetting the system. In an attempt to isolate your issue, you can refer to your system’s troubleshooting guide found in the “Resources”section of your system’s page.
If the issue persists, please call our Technical Support or visit an RV service center.
Why do my slides and awnings say "Disabled" after towing?
You are in Travel Lock Out, a safety feature of iN•Command. Travel Lock Out disables all moving motors. Travel Lock Out is engaged when the brake is applied on the tow vehicle.
Travel Lock Out can be disengaged with the tow vehicle still connected to allow power from the tow vehicle to take out the slides. Travel Lock Out will re-engage if the brake is applied again.
How do I get the iN•Command App?
Once you have identified your system and have arrived at your system’s page on our website, the download links for the app can be found for both Android and Apple (iOS) at the top of the page next to the app logo.
Why aren't my tanks reading correctly on the iN•Command display?
Why doesn't my screen show the correct functions of my RV?
The incorrect floor plan could have been loaded to your display by mistake, or the display has been cleared.
You should try resetting your floor plan.
Instructions for Resetting Floorplan can be found in the “Resources” section of the system page.
You may also refer to the animations below for a quick reference.
How do I operate the slides and awnings without the display?
NOTE: This does not override hydraulic operations.
Why am I getting a Generator Fault?
Why am I getting a Water Heart Fault?
If issues persist, please see an RV service center for diagnosis.
Does the iN•Command system work off of just a 12V battery?
How can I make the functions on the app match the functions on the display?
Gear Wheel > Floor Plan > DC Sync
Why doesn't iN•Command control everything in my RV?
We are working with a growing number of partners to provide you with complete control of your RV, but not all products from other suppliers are currently compatible with iN•Command®.
How do I rename my slides/lights?
NCSP3 & NCSP35 (iN•Command® w/ Global Connect™)